At Joypra, your satisfaction is our top priority. We carefully craft and ship each piece of jewelry with the highest attention to quality, but we understand that issues may sometimes occur. If your order arrives defective, damaged, or incorrect, we will work with you to resolve the matter quickly.

Return Policy

Our return policy applies only to defective or damaged items and is valid for 30 days from the date of delivery. Requests made after this period cannot be accepted.

To be eligible for a return:

  • The item must be unused, undamaged, and in its original condition.
  • The item should be securely packaged. If the original packaging is unavailable, please use protective materials to avoid damage in transit.
  • Proof of purchase (such as a receipt or order confirmation) is required.
  • The return address will be provided with your return label and may vary depending on the fulfillment location.
  • Items marked as final sale or promotional purchases are non-returnable unless defective.
  • Please do not send your order back to the manufacturer.

Refunds

If your item is confirmed to be defective, damaged, incorrect, or lost during shipping, we will issue a full refund or provide a replacement item at no additional cost within the 30-day return window.

Once we receive and inspect your return, you will be notified via email about the status of your refund. If approved, the refund will be processed within 3 business days back to your original payment method.

Late or Missing Refunds

If you have not received your refund after approval:

  • Check with your bank or credit card provider, as processing times may vary.
  • If several business days have passed without the refund appearing, please contact us at contact@joypra.com or call +1 (513) 683-9200 for assistance.

Return Shipping

  • Customers are responsible for the cost of return shipping unless the item is defective or an error occurred with the shipment.
  • Return shipping fees are non-refundable and may be deducted from your refund when applicable.

Exchanges

We offer exchanges for defective or damaged items. If you would like to exchange your product for the same style, please contact us within 30 days of delivery, and our support team will guide you through the process.

Contact Us

If you have questions about returns or refunds, please reach out to us:

GUSINGH LLC